Thank you for purchasing an Activ-Tec product.
  • Enjoy peace of mind knowing that your product is covered by our 15 year guarantee.
  • You can access our customer support team anytime you need help with your product. Our experts will provide you with technical assistance, troubleshooting tips, and product information. You can contact us by phone, or email.
  • You can receive exclusive offers and discounts on our products and services. As a registered customer, you will be the first to know about our latest promotions, deals, and new arrivals.
  • You can also participate in our surveys and feedback programs to help us improve our products and services.
  • For full details, please read our Terms and Conditions.
Warranty Registration
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Your serial number can be found on the side of the ActivFlo Water Conditoner
Terms and Conditions

Activ-Tec guarantees the product to be free from defects in materials and workmanship at the date of purchase. If the product is determined to be defective at the date of original purchase due to improper materials or workmanship and you inform us of this within 15 years of the date of purchase, Activ-Tec (at their discretion) will, without charge for labour or parts, repair and/or replace the product or its defective parts subject to the terms and limitations below. Activ-Tec may replace defective product or parts with new or refurbished product or parts. Guarantee services will be provided only if the original invoice or sales receipt (indicating the date of purchase and supplier’s name) is presented with the defective product within the 15 year guarantee period. The free of charge service may be refused if this information is not available. The guarantee will not apply if the product has not been installed correctly. This guarantee does not cover (without limitation):

  • Periodic maintenance or parts replacement due to wear and tear
  • Damage or defects caused by misuse in operation
  • Installation or use of the product inconsistent with good working practice
  • Failure to maintain the product in accordance with instructions
  • Repair or attempted repair by persons who are not qualified
  • Neglect

Consumers have legal (statutory) rights under applicable laws relating to the sale of consumer products. This guarantee does not affect statutory rights you may have or those rights that cannot be excluded or limited, nor rights against the person from whom you purchased the product. You may assert any rights you have at your sole discretion.

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